The terms we work under

About these terms

These terms apply when you use this website or book garage door work with Ali Salih Kadhim Al-Ameri, trading as WestPro Garage Door Repairs, a sole trader based in Western Australia ("we", "us"). By asking us to carry out work, you accept them. They're written to be read, so if anything is unclear, ask us before the job starts.

Quotes

Any figure we give before we've seen the door, whether by phone, by email or through this website, is an estimate based on what you've told us. We confirm the price at the door once we've found the fault, and you agree to it before any work begins.

If we find something during the job that would change the price, we stop and talk to you first. No extra work is done without your approval.

Bookings and time windows

When you book, we agree a time window with you and let you know when we're on the way. Traffic, parts and earlier jobs can push a window back; if that happens we'll contact you as soon as we know and offer another time.

Please make sure we can get to the garage and the door, and tell us about pets, alarms or anything else that affects access.

Parts that need ordering

If a part has to be ordered in, we'll tell you what it is and arrange a return visit once it arrives. Delivery times are set by our suppliers, so we'll give you a date once the part is confirmed rather than before.

Payment

Payment is due when the work is complete, unless we've agreed something different in writing before starting. We'll confirm the payment methods we accept when you book. If a job needs part of the cost paid upfront, for example a made-to-order door, that will be set out in the quote before you agree to it.

Changing or cancelling a booking

If you need to move or cancel a booking, let us know as early as you can and we'll rearrange it. If we've already ordered a part or a door specifically for your job and it can't be returned, we may ask you to cover the cost of that item. We'll always tell you about any such cost before placing the order.

Your rights under the Australian Consumer Law

Our services come with consumer rights under the Australian Consumer Law that can't be excluded. Services must be supplied with due care and skill, be fit for any purpose you told us about, and be delivered within a reasonable time, and any goods we supply must be of acceptable quality. If there's a major failure with the service, you may be entitled to cancel and receive a refund, or to compensation for any reduction in its value.

If you think something we've done isn't right, contact us and we'll work with you to sort it out.

Limits on our liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that can't lawfully be excluded.

Subject to that, and only to the extent the law allows, we aren't liable for indirect or consequential loss. Where the law lets us limit our liability for a failure to meet a consumer right, our liability is limited to supplying the services again or paying the cost of having them supplied again.

We aren't responsible for damage or defects that existed before we arrived in parts of a door, frame or opener we didn't work on, though we'll point out anything we notice.

Safety while we work

Garage door springs and cables hold a great deal of tension. While we're working, please keep children, pets and vehicles clear of the door, and don't run the door until we've finished and tested it.

Using this website

The information on this site is general and isn't advice about your particular door. Please don't attempt spring or cable work yourself on the strength of anything you read here, and don't misuse the site or try to interfere with how it runs.

Governing law

These terms are governed by the law of Western Australia, and the courts of Western Australia have jurisdiction over any dispute about them.

Questions about these terms

Get in touch at Email us or (08) 5550 0311.