How we handle your personal information

Who we are

We are Ali Salih Kadhim Al-Ameri, trading as WestPro Garage Door Repairs, a sole trader repairing garage doors in Western Australia. Throughout this policy, "we", "us" and "our" refer to the business. The Australian Privacy Principles in the Privacy Act 1988 (Cth) guide how we treat personal information.

The information we collect

We only ask for what we need to quote, book and carry out work on your garage door. That can include:

• your name, phone number and email address
• the address where the work is needed
• details about your door, the fault, and the times that suit you
• photos you choose to attach to a quote request
• the messages you type into the chat assistant on this site, if you use it
• records of the work we did, the parts we fitted and what you paid

The chat assistant uses an AI service to write its replies, so the text you type is passed to that service. Please don't put anything in the chat you wouldn't want stored.

How we collect it

Almost all of it comes straight from you: when you fill in the quote or booking form, phone us, email us or use the chat. The quote and booking forms are run by the booking software we use, and what you enter goes directly into our job records. We don't buy contact lists, and we don't collect information about you from other businesses.

What we use it for

We use your information to:

• reply to your enquiry and give you a quote
• book a time window, confirm it, and let you know when we're on the way
• carry out the work, invoice it and keep a record of it
• contact you about the job afterwards if something needs attention
• meet our tax and other legal obligations

We don't sell your information, and we don't send you marketing you haven't asked for.

Cookies, analytics and site records

This site uses cookies and similar technology so that it works properly and, where they are switched on, analytics tools such as Google Analytics, Google Tag Manager and Microsoft Clarity. Those tools show us which pages are read and how visitors find the site. They collect details such as the pages you view, your device and browser type and your approximate location, and they may set their own cookies. They don't tell us your name.

We also log simple site events, for example which page a quote request was sent from, so we can see which pages are useful. You can block or clear cookies in your browser settings. Most of the site will still work, although the booking form may not.

Who we share it with

Your details go only to the providers that keep the business running, such as booking and job software, phone and email services, website hosting and accounting tools, and they may use them only to do that work for us. A few of these providers keep data on servers overseas. If the law requires us to disclose information, we will.

Keeping it safe, and for how long

Your information is kept in password-protected systems, and only the people who need it to do the work can see it. We keep job and payment records for as long as tax and business record-keeping laws require, then delete them or remove the details that identify you.

Seeing or correcting your information

Want to see what we hold about you, or fix something that's wrong? Ask using the details at the foot of this page. We'll reply within a reasonable time, and correcting your details costs nothing.

Complaints

Think we've got something wrong with your information? Raise it with us first and we'll try to put it right. If our response doesn't settle it, the Office of the Australian Information Commissioner (OAIC) takes privacy complaints; see oaic.gov.au.

Changes to this policy

We may update this policy when the way we work or the law changes. The date at the top always shows the current version.

Contact us about privacy

Questions, access requests and complaints can go to Email us or (08) 5550 0311.